General Information

Installation Information

Sales On Hold players are what is referred to as 'Plug & Play' equipment. What this means is that the system for the most part can be plugged into power and the available PABX telephone system, turn on the IMP unit, insert the USB stick and the system will start on its own. That being said, we strongly advise that this is carried out by qualified (Licenced) telecommunications personnel. Sales On Hold players are what is referred to as 'Plug & Play' equipment. What this means is that the system for the most part can be plugged into power and the available PABX telephone system, turn on the IMP unit, insert the USB stick and the system will start on its own. That being said, we strongly advise that this is carried out by qualified (Licenced) telecommunications personnel.

The management of Sales On Hold strongly recommends that the installation of the IMP audio unit be carried out by qualified (Licenced) telecommunications personnel. The management of Sales On Hold strongly recommends that the installation of the IMP audio unit be carried out by qualified (Licenced) telecommunications personnel.

Sales On Hold do not install the IMP Players and do not acquire the install services on behalf of our clients. We recommend speaking to your telecommunications supplier as they will already have knowledge of your system and how it has been set up. Sales On Hold do not install the IMP Players and do not acquire the install services on behalf of our clients. We recommend speaking to your telecommunications supplier as they will already have knowledge of your system and how it has been set up.

The following are charges that may need to be included at set up:

  • Telephone system preparation may be required.
  • Line Isolation Unit. This is normally supplied by the installer at a cost.

Did You Know... that 94% of all marketing/advertising budgets are dedicated to attracting both current and prospective customers to phone their specific organisation and yet only 6% of the same budget is dedicated to handling the calls once the customer phones.

Payment Information

Customers purchasing either a 1, 4, or 12 plan will be required to agree to our Terms & Conditions Agreement for a minimum of 12 months. Customers signing for periods of 24 and 36 month periods will receive a predetermined discount as stated in the Packages page.

Clients are invoiced every month via electronic email. To select a payments option, simply click on the drop down menu on the electronic invoice email that will be sent each month for the period of your chosen agreement.

Did You Know... that 7 out of 10 callers are placed on hold and that one third of all callers that do not have a reason to hold on will hang up and will not ring back.

100% Guarantee

Now, if you think you are getting a better deal than we (Sales On Hold) are offering, simply email your original unaltered quotation to our sales team at Sales On Hold (sales@salesonhold.com.au) and once we have confirmed the offer we will not just match you quote but we will discount it by 10% for the first twelve months.

The conditions attached to this Guarantee are as follows;

  • Your original quotation that is sent to Sales On Hold has not been altered in any way.
  • The quotation displays a standard pricing structure and does not include a discount, bonus or any other form of reduction of price.
  • The quotation contains the company name, address and phone number of the organisation that has made the offer and the full name of the company representative that authorised the quotation.
  • The quotation contains your company name.
  • The quotation contains the date the quotation was supplied.
  • That the quotation is not more than 30 days old.
  • The quotation contains an official quotation number and/or code.
  • The quotation offers the equal products, services, benefits and guarantees as displayed on the Packages page under the heading 'Features' on the Sales On Hold website.
  • Any variations to the product/s, service/s, benefit/s and guarantee/s as displayed on the Packages page under the heading 'Features' on the Sales On Hold website will be taken into consideration when assessing each application for the 100% Guarantee.

Service shown on the quotation supplied by the prospective client that are not standard products and/or services of Sales On Hold are not and will not be included in the Guaranteed offer. Quotations containing Discounts, Bonus Offers and/or Free Samples will not be accepted

Did You Know... that up to 20% of callers will make a purchase decision from the information they hear on hold.

Before you ask the obvious, the answer is YES to all of them

  • Can I have personalised scripts written by Sales On Hold?
  • Will I be assured of a professional voice talent on all my messages?
  • Can I select the type of music to suit my business?
  • Can I use my corporate jingle within my messages?
  • Can I inform callers about new product releases?
  • Can I be sure that this will improve my business profile?
  • Will I receive personal attention to all my individual needs?
  • Are we the most innovative and creative on hold people in Australia?

Did You Know... that the Sales On Hold message service reduces the amount of caller hang ups.

Our Clients

Did You Know... that over 85% of callers prefer an on hold message to any other option.